Shipping & Return Policy




Standard shipping applies to all orders in the United States domestic orders. Your order will be shipped using our standard shipping method. Most orders ship within a 3-7 business day period, at which time you will receive a shipping confirmation email. times vary depending on carrier and location. please allow for additional time during peak holiday periods. To ensure the secure delivery of your order, PINUPPER. does not ship orders to P.O boxes.Delivery. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. 

Next-day delivery signature confirmation. Orders placed before 12:00 PM PST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery are not available. Next-day delivery is not offered for Pre-Order items and Made to Order item.


unfortunately, we cannot replace missing or stolen "delivered" items.

Mailboxes in malls or Commercial offices are a HIGH risk of missing or stolen.
We Highly recommend that you use Home Addresses or choose the "Signature Confirmations" of the shipping options.




We now offer standard international shipping. Please allow anywhere from 7-25 days to receive your order, additionally, any duties incurred at customs are the assumed responsibility of the buyer and will not be paid by PINUPPER.

PINUPPER is not responsible for shipping information that was entered incorrectly. If you make a mistake please contact us at and we will do our best to accommodate your order. Where applicable, PINUPPER will charge an additional shipping fee.

unfortunately, we cannot replace missing or stolen "delivered" items. 



We do not refund shipping charges for packages that are refused by customers.



General Return Policy

General Return Policy PINUPPER. has a STRICT NO RETURN POLICY. If the product has any defects, we will provide an exchange within seven (7) days of the product shipment arrival date. Please contact us with EMAIL  directly to see if you are eligible for repair service or exchange. Returns of PINUPPER products that are not in compliance with the conditions and timeframes set forth below may be rejected by PINUPPER and will be sent back to the Customer or Gift Recipient, as the case may be.

 1) Customer must pay for the return shipping cost; 2) All products must be new and unused; 3) There will be no exchange if damages on product or product's tag, sticker, case, invoices, etc. on returns; and 4) Please allow a processing time of two weeks for exchanges. PINUPPER. reserves the right to modify its exchange and return policy. Exchange Policy If you would like to exchange your item due to receipt of a faulty item please CONTACT US within seven (7) days of the product shipment arrival date. If eligible for exchange, the new product will be shipped to you upon receipt of the previous product.